Archive for the ‘Support’ Category

Incompatibilities | Support and Frequently Asked Questions

Thursday, September 17th, 2009

Does MeshTop work with Windows 7?

As we all know, Microsoft plans to ship the final version of Windows 7 around October of 2009. Currently a few adopters and cooperators of MeshTop are enjoying their Release Candidate of Windows 7. They help us all the time during the later periods of MeshTop production and marketing with their feedback.

Till now we found some issues of MeshTop running in Windows 7, which is mainly about some differences in Windows Presentation Foundation or other components between Windows XP / Vista and Windows 7. For instance, we found MeshTop causes one process about WPF compatibility may consume more CPU processes.

However, most functionalities of MeshTop work fine in Windows 7, and MeshTop will continue its improvements on Windows 7 together with that on Windows XP / Vista.

Does MeshTop work with other Outlook plugins?

Till now we found there are issues in layout of sidebars when users try to work together with MeshTop and other plugins. The plugins may hide unexpectedly when the user switches the appearances between sidebar, panel and full view.

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Using MeshTop | Support and Frequently Asked Questions

Thursday, September 17th, 2009

What information do you send to your servers from my computer?

In the current version of MeshTop, we do NOT send any of the user’s personal information to any existing servers, except the requests to Social Network REST servers to retrieve corresponding public data.

MeshTop functions do not need any of the user’s personal information. However, if future builds require user information, we will make sure to request user permission first. Moreover, according to our privacy policy and information securities, we will never share user information with third parties.

Is MeshTop Freeware?

Yes, MeshTop is free for personal use. A Pro version may be offered in the future.

Can I use MeshTop inside my business or enterprise?

Yes. MeshTop is free to use both inside and outside of enterprises. We will offer a version with additional enterprise features in the future.

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System Requirements | Support and Frequently Asked Questions

Thursday, September 17th, 2009

What are the system requirements for MeshTop to work?

Currently MeshTop runs on Microsoft Windows XP / NT / Vista and Windows 7 (RC) with Outlook 2003 and Outlook 2007. .NET Framework 3.5 Client Subset is also required. MeshTop will help you to check and build the necessary conditions during the installation.

Considering the performance and functionalities of MeshTop, we suggest computers to have at least 1Mb of RAM free in common runtime. MeshTop supports almost all monitor resolutions, including resolutions on Netbooks through the flexible and smooth layouts with WPF.

 



Do I need Administrator privileges on my computer in order to install MeshTop?

Similar to many applications on Windows, MeshTop needs Administrator privileges to finish necessary phases in installation. After installation, any user account with privileges to run Outlook can work with MeshTop completely.

 


Does MeshTop work on Windows XP Service Pack 3 (SP3)?

Yes, we support MeshTop on Windows XP Service Pack 3.


Do you support web mail like Gmail, AOL mail, or Hotmail?

We are currently focused on creating the best add-on for Microsoft Outlook. If you do have Outlook, you can already set it up to import your Gmail,  AOL, Hotmail, or any POP or IMAP-enabled mail account. Once you import these accounts into Outlook, you can use MeshTop to search and browse any information contained in those email accounts.

For more information about setting up these accounts in Outlook please see:

How to access Gmail from Outlook 2007

How to access Gmail from Outlook 2003

How to access Hotmail from Outlook

How to access AOL Mail from Outlook

If you do not use Microsoft Outlook, there is currently no way to enjoy the benefits of MeshTop.

Do you support any other email clients besides Outlook?

Not at this time. Our initial efforts are going into creating a great add-on for Outlook, but other desktop and web clients may follow.

MeshTop currently does not support Eudora, Lotus Notes, Thunderbird, Entourage, or Outlook Express, in any version.

MeshTop supports only Outlook 2003 and Outlook 2007 running on Windows XP and Windows Vista. Please see our System Requirements if you have any further questions.

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Posted in FAQ, Support | Comments